WARRANTY

LURF Warranty: Balance, Ambient, Pulse

Warranty:

  • 20-year warranty (residential)
  • Lifetime warranty on Uniclic Multifit
  • Warranty is for replacement of products
  • Cost of removing and replacing the material is borne by the purchaser
  • Lifetime warranty on Uniclic Multifit

Key General Conditions:

  • No floor contact with cigarettes, matches or other very hot items as they may cause permanent damage
  • Cleaning using too much water and/or making the underlay wet and/or using inappropriate cleaning products must be avoided
  • Floor may not be installed in areas where the flooring may occasionally be exposed to extremely high or low temperatures (e.g. saunas)

Scope:

  • Only for indoor installations in residential sites
  • Only applies to defects inherent to the materials supplied (hidden defects i.e. any material or production defects acknowledged by manufacturer, including delamination, reduced resistance of wear layer and water resistance of panels
  • Click joint lifetime warranty applies only to permanent open joints wider than 0.3mm

Exception:

  • Excludes product damage caused by:
    – Accidents, abuse or misuse, such as scratches, blows, cuts or damage caused by sand or other abrasive materials
    – Improper maintenance
  • Click joint damage must not be the result of abusive conditions or accidents, including damage of a mechanical nature, such as severe impact, scratching or cutting (i.e. by dragging of furniture, too sharp pet nails, etc)
LURF Warranty: Grandeur

Warranty:

  • 15-year warranty (residential)
  • Warranty is for replacement of products
  • Cost of removing and replacing the material is borne by the purchaser
  • Lifetime workmanship warranty

Key General Conditions:

  • No floor contact with cigarettes, matches or other very hot items as they may cause permanent damage
  • Cleaning using too much water and/or making the underlay wet and/or using inappropriate cleaning products must be avoided
  • Warranty applies only to the first owner and the first installation of the product, and is not transferable

Scope:

  • Only for indoor installations in residential sites
  • Only applies to hidden defects in the flooring panels that are the result of material or manufacturing defects. These are defects that were not visible before or during the installation of the floor.

Excludes product damage caused by:

  • Improper care and maintenance
  • Stains or mechanical damages to the surface caused by ordinary wear and tear or improper storage.
  • Damage through water, insect infestation and natural disaster.
  • Appearance of colour changes and surface variations from, for instance, ageing of the floor and climatic changes
LAMINATE Warranty: Impressive

Warranty:

  • 25-year warranty (residential)
  • Lifetime warranty on Uniclic Multifit
  • 10-year warranty on water resistance
  • Lifetime workmanship warranty

Key General Conditions:

  • Damage must be evident, measuring, per product unit, at least 1cm² or 0.15500 square inch
  • Cooking islands or kitchens and other very heavy objects should not be placed on top of the laminate
    The laminate floor must be able to move around the heavy objects to avoid open joints and separating planks
  • Moisture left on floor, and on or around skirting boards, wall bases or profiles, should be removed as soon as possible
  • Cleaning using too much water and/or making the underlay wet and/or using inappropriate cleaning products must be avoided
  • Floor may not be installed in damp and/or humid areas, or in extremely dry areas, or areas where there are extremely high temperatures (e.g. saunas)

Scope:

  • Only for indoor installations in residential sites
  • Only applies to defects inherent to the materials supplied (hidden defects i.e. any material or production defects acknowledged by manufacturer, including delamination, reduced resistance of wear layer, staining and colour fading
  • Water resistance warranty applies to installations in wet areas, i.e. bathrooms, kitchens and entrance area
  • Click joint lifetime warranty applies only to permanent open joints wider than 0.2mm

Exception:

Excludes product damage caused by:

  • Abusive conditions or accidents, including damage of a mechanical nature, such as severe impact, scratching or cutting (e.g. by dragging of furniture, by sand or other abrasive furniture etc)
  • Exposure to extreme temperature variations
  • Improper maintenance
  • Water resistance warranty excludes damages caused by natural disasters (i.e. floods) or natural occurring conditions/accidents (i.e. plumbing failures, pet urine etc)
LAMINATE Warranty: Arte & Exquisa

Warranty:

  • 25-year warranty (residential)
  • Lifetime warranty on Uniclic Multifit
  • Splash warranty
  • Lifetime workmanship warranty

Key General Conditions:

  • Only for indoor installations in residential sites
  • Only applies to defects inherent to the materials supplied (hidden defects i.e. any material or production defects acknowledged by manufacturer, including delamination and reduced resistance of wear layer
  • Click joint lifetime warranty applies only to permanent open joints wider than 0.2mm

Scope:

  • Only for indoor installations in residential sites
  • Only applies to defects inherent to the materials supplied (hidden defects i.e. any material or production defects acknowledged by manufacturer, including delamination, reduced resistance of wear layer, staining and colour fading
  • Water resistance warranty applies to installations in wet areas, i.e. bathrooms, kitchens and entrance area
  • Click joint lifetime warranty applies only to permanent open joints wider than 0.2mm

Exception:

Excludes product damage caused by:

  • Abusive conditions or accidents, including damage of a mechanical nature, such as severe impact, scratching or cutting (e.g. by dragging of furniture)
  • Excludes wear larger than 5mm from the edge along the edges of bevelled-edge panels
WOOD FLOORING Warranty: Castello

Warranty:

  • 33 yrs (residential)
  • Lifetime Uniclic warranty
  • Lifetime workmanship warranty

Key General Conditions:

  • Only for indoor installations in residential sites
  • Only applies to defects inherent to the materials supplied (hidden defects i.e. any material or production defects acknowledged by manufacturer, including delamination and reduced resistance of wear layer
  • Click joint lifetime warranty applies only to permanent open joints wider than 0.2mm

Scope:

  • Only for indoor installations in residential sites
  • Only applies to defects inherent to the materials supplied (hidden defects i.e. any material or production defects acknowledged by manufacturer, including delamination, reduced resistance of wear layer, staining and colour fading
  • Water resistance warranty applies to installations in wet areas, i.e. bathrooms, kitchens and entrance area
  • Click joint lifetime warranty applies only to permanent open joints wider than 0.2mm

Exception:

Excludes product damage caused by:

  • Abusive conditions or accidents, including damage of a mechanical nature, such as severe impact, scratching or cutting (e.g. by dragging of furniture)
  • Excludes wear larger than 5mm from the edge along the edges of bevelled-edge panels
WOOD DECKING Warranty: Heveatech

Warranty:

  • 10-year warranty against decay
  • 15-year structural warranty against delamination
  • Lifetime warranty against termites infestation

Key General Conditions:

  • Do not allow cigarettes, matches or other very hot items to come in contact with the floor as this may cause permanent damage
  • Cleaning efforts involving inappropriate cleaning products must be avoided at all times, and maintenance should be conducted according to Floor Xpert’s guidelines

Scope:

  • Only applies to manufacturing defects that result in material structural cracking, peeling, flaking, blistering or delamination
  • Guarantees that product shall remain free from termites and other common wood pest infestation

Exception:

Excludes product damage caused by:

  • Improper installation and maintenance
  • Distortion, movement, collapse of the ground or the supporting structure on which the product is installed, attributable to negligence, abuse or intentional act of damage, wear and tear to the product or any act of God such as flooding, hurricane, earthquake, lighting, etc
  • Environmental issues such as pollutants, mold, mildew, fungal etc; unauthorised modification or impregnation or exposure to foreign substances such as grease, chemicals, oil, dirt, etc.
WPC DECKING Warranty: Eco Deck

Warranty:

  • 10-year warranty

Key General Conditions:

  • Do not allow cigarettes, matches or other very hot items to come into contact with the floor as this may cause permanent damage.
  • Cleaning efforts involving inappropriate cleaning products must be avoided at all times, and maintenance should be maintained according to Floor Xpert’s guidelines.

Scope:

  • Covers material defects in workmanship and materials
  • Guarantees product shall not split, splinter, rot, decay or suffer attack from termites or fungal.

Exception:

Excludes product damage caused by:

  • Improper installation of EcoDeck products by contractors not associated and approved by Floor Xpert.
  • Use of EcoDeck products beyond normal use and service conditions, or in an application not recommended by Floor Xpert’s guidelines and local building codes.
  • Movement, distortion, collapse or settling of the ground or the supporting structure on which EcoDeck products are installed.
  • Any act of God (including flooding, hurricane, earthquake, thunder and lighting, etc), environmental condition (including air pollution, mold, mildew, etc), staining from foreign substances (such as dirt, grease, oil, etc) or normal weathering (defined as exposure to sunlight, weather and atmosphere which will cause any coloured surface to gradually fade, chalk or accumulate dirt or stains).
  • Slight variation or changes in colour of EcoDeck products.
  • Improper handling, storage, abuse or neglect of EcoDeck products by Purchaser.
  • Decay caused by fasteners.
  • Ordinary wear and tear.
ARTIFICIAL TURF Warranty: EZ.Turf

Warranty:

  • 5-year warranty

Key General Conditions:

  • Do not allow cigarettes, matches or other very hot items to come into contact with the floor as this may cause permanent damage.
  • Cleaning efforts involving inappropriate cleaning products must be avoided at all times, and maintenance should be maintained according to Floor Xpert’s guidelines.

Scope:

  • Guarantees product shall not exhibit any substantial changes in colour resulting from ultraviolet degradation.

Exception:

Excludes product damage caused by:

  • Improper installation of EzTurf products by contractors not associated and approved by Floor Xpert.
  • Use of chemicals, improper care and maintenance, or neglect of EzTurf products by Purchaser.
  • Damage caused by reflection (melting) or other flammable materials.
  • Any act of God (including flooding, hurricane, earthquake, thunder and lighting, and other natural disasters).